4 quick answers inside

Once Jackpotfrenzy Casino verification is done, payouts stop waiting

Your licence requires us to confirm who you are, and the review usually finishes inside 5 hours once the right documents land.

Start verification now

18+

Withdrawal clears faster

Identity check essentials

Removes the worry that this is a stall tactic rather than a licensed requirement.

Checks run by

Jackpotfrenzy Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2013/9840/575

Review time

5 hours

Latest deadline

Before your first withdrawal

Questions

[email protected]

Minimum age

18+

You're uploading now

How do you get through in one pass?

Shoot it flat, in daylight

Scan or photograph your identity document flat on a table in good light, with all four corners inside the frame. Glare and cropped edges are the usual reason a copy bounces back.

Show your name and street

Send a utility bill or bank statement showing your full name and home address. Anything older than a few months, or a sheet with your name cut off, will not confirm where you live.

Matching name on the wallet

Prove the card or e-wallet in your name is yours. Mask the middle digits of the card if you prefer; the first six and last four still need to be visible.

Wait for the inbox reply

Nothing more to send: sit back while the team reviews the set. Keep an eye on your inbox at [email protected], and replies usually arrive inside 5 hours.

You're sorting the paperwork

Which papers do you send?

You will know exactly which copy to send and what each one has to show.

Document

Confirms

Must show

Proof of identity

Your name, photo and date of birth

All four corners, clear photo, unexpired

Proof of address

Where you live now

Full name, home address, recent date

Payment method confirmation

The card or wallet is yours

Your name, first six and last four digits

Selfie with identity document

The person uploading is you

Face and document sharp, no filters

Source of funds

Proof of where your money comes from

Australian players often meet this step and wonder if they have done something wrong. Under our Gaming Control Board Curaçao license OGL/2013/9840/575, checks against money laundering are compulsory. Asking where the money comes from is routine for every account reaching this stage.

Papers you may be asked for

Depending on your case, any of the following may be requested.

Recent bank statement
Payslips from your employer
Tax notice of assessment
Sale contract for property
Proof of an inheritance or gift

Snag fixed fast

Fix the copy, send it back once

Handy the moment a copy lands back in your inbox marked as refused.

Fill the frame, corners in

A corner cut off or a glare across the text leaves the reviewer unable to read the whole page.

Name not matching your profile?

Registers often differ a letter or a middle name from the profile, so the reviewer cannot tie the copy to your account.

Renew before you shoot

A pass that lapsed before the upload date fails the check, because the reviewer needs a valid document at that moment.

Send this month's bill

A bill older than the usual window no longer shows where you live now, so it cannot confirm your current address.

Right after you upload

Uploaded documents, guarded end to end

Your scan on the way in. Files travel over our 256-bit SSL connection, so a scan sent from your kitchen table is scrambled on the way in. Nothing in that stream sits readable while it moves.

A short, closed guest list. Your licence copy goes straight to the verification team at Jackpotfrenzy Casino N.V. and lands in no shared inbox. Support agents answering live chat cannot browse your passport.

One purpose, set by the licence. Checks against money laundering are the reason the fields exist, and the OGL/2013/9840/575 licence of the Gaming Control Board Curaçao sets what we collect. Nothing else is done with your identity paperwork.

Know it early

What makes the casino ask for your papers?

You will know exactly which moments bring the request and what gets asked each time.

Your details do not line up

When the name on your profile and the name on your papers differ, we ask for a matching copy before anything moves.

Unusual deposit size

A payment far larger than your usual pattern invites a look at the source of funds, and statements are asked for.

Run the check before you cash out

Cashing out for the first time brings the full identity check, required before the payout leaves.

Checked before not after

Before any account opens, we confirm you are 18 or over, because the license of Gaming Control Board Curaçao forbids minors from playing.

Less time waiting

Straight answers on the document check

Do I have to send my documents again after a while?

Sometimes. Your file stays valid while it matches your details, but a new address, an expired passport or a fresh payment method means a new copy is needed. The team tells you exactly what is missing rather than asking for everything twice.

What should I do if my document gets refused?

Check the e-mail for the reason first, because a blurred edge or a hidden corner is the usual culprit. Retake the shot flat, in good light, with all four corners visible, then send it to [email protected]. If the reply is unclear, live chat will spell out what the reviewer needs.

Which regulator issued the licence and what is the number?

Jackpotfrenzy Casino N.V. holds licence OGL/2013/9840/575 from the Gaming Control Board Curaçao. That licence is why proof of identity is required before a payout leaves the account. The company is registered in Willemstad, at Dr. M.J. Hugenholtzweg.

How long does the review of my documents take?

Clean copies usually clear in about 5 hours. If a photo is unreadable, the clock restarts once you send a better one. You get an e-mail either way, so there is no need to sit refreshing the page.

When will the casino actually ask me for documents?

At the latest before your first withdrawal, so the check never delays a payout you were expecting. It may come earlier, at registration or after your first deposit. Sending the copies at sign-up is the quickest route to a smooth cash-out.

Why does the casino ask where my money comes from?

The licence asks it of every player at that point, as a guard against money laundering. It is routine paperwork, not a suggestion that you have done anything wrong. A recent statement or payslip showing the funds is normally all it takes.

Can I send my documents from my phone?

Yes. The camera on a recent phone takes copies that are clear enough for review. Lay the document on a table in daylight, hold the phone steady above it, and check the preview before you send.