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Before You Wait, Read This: Jackpotfrenzy Casino Contact

Live chat, e-mail and phone reach real people 24 hours a day, 7 days a week, so help lands while you still need it.

Get help now See Every Title We Hold

Licensed by Gaming Control Board Curaçao — OGL/2013/9840/575

A$23 million in weekly payouts, verified and on schedule

256-bit SSL encryption across every transaction

Your first-deposit welcome offer

150% up to A$950
+ 267 welcome spins

4.9

Rated 4.9 by 26,941 verified players on Casino Guru

Three quick routes

Slow queue or fast answer: you choose

However you arrive, a person reads your message rather than a script.

When something stalls

Live chat suits a payment stuck mid-step or a bonus that did not land, and a person answers within about three minutes, whatever the hour.

Start chat

Keep a written record

E-mail fits document questions and anything you want in writing: write to [email protected] and expect a reply within about twelve hours.

Write in

Talk it through aloud

Phone works best for a login lockout or a withdrawal you want explained aloud: call +61 2 1201 1724 (AEST) and wait roughly two minutes for a voice.

Call support

Six facts at a glance

Same help, familiar clock: support for Australia

A local number, Australian clocks and plain English keep support close to home.

Detail

Value

Australian phone

+61 2 1201 1724

Support time zone

AEST

Languages spoken

English, German, Finnish, Norwegian

Regulator and licence

Gaming Control Board Curaçao, OGL/2013/9840/575

Gambling help

Gambling Help Online, Lifeline Australia, National Self-Exclusion Register

E-mail

[email protected]

Free support that stays off your account

Three independent organisations stand beside Australian players: Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register. Each works outside Jackpotfrenzy Casino, keeps its own records and answers on its own timetable, never through our team.

Gambling Help Online. Counsellors there talk through gambling habits and money pressure with anyone who asks, at no cost.

Lifeline Australia. A free crisis line for anyone in distress, including gamblers whose losses have spilled into daily life.

National Self-Exclusion Register. One request there blocks you from licensed online gambling sites across the country for a set period.

Right desk

Department addresses for every request

A message sent to the wrong desk is the usual reason a reply feels slow.

Department

E-mail

General support and everyday questions

[email protected]

Document checks and KYC uploads

[email protected]

Deposits and withdrawal chasing

[email protected]

Complaints, first stop before the regulator

[email protected]

Personal data and privacy requests

[email protected]

Business proposals and partnerships

[email protected]

Company details

Check who runs this casino before you deposit

You will know exactly which company holds your money and where to write in writing.

Detail

Value

Legal name

Jackpotfrenzy Casino N.V.

Company number

759931 (Curaçao)

Registered address

Dr. M.J. Hugenholtzweg, Willemstad

Regulator

Gaming Control Board Curaçao

Licence number

OGL/2013/9840/575

Support e-mail

[email protected]

A faster fix

Jackpotfrenzy Casino asks for the details that solve it first

Have these ready

Gather the following before you open a chat, send a message or dial the number.; Your registered e-mail address and account number; The time and date of the issue; Screenshots of any error or stuck transaction; Payment method and amount involved; Any reference from a previous message

Jackpotfrenzy Casino opening hours

Jackpotfrenzy Casino answers around the clock, and here is how fast

This block settles how long you should wait before chasing an answer.

Channel

Details

Chat hours

24 hours a day, 7 days a week

Chat first reply

3 minutes

E-mail address

[email protected]

E-mail reply

12 hours

Phone number

+61 2 1201 1724

Phone waiting time

2 minutes

Time zone

AEST

Seven things settled

Short answers to leftover doubts

Do I need to hold my question until Monday morning?

No waiting is needed. Someone answers live chat, e-mail and the phone line at every hour of every day, weekends and public holidays included. Times we quote are AEST, so your midnight question reaches a person, not a queue.

Why does the language list matter if I only write English?

Written and spoken help arrives in English, German, Finnish and Norwegian. Australian players get local English, with no translation layer in the way. A short phrase in another listed language is fine too.

Where do I go when the first reply leaves me stuck?

Escalation starts with the same team you already spoke to, then moves to [email protected] with your reference in the subject line. From there it goes to the Gaming Control Board Curaçao, our regulator.

Do I need to verify the licence myself before depositing?

Play here is licensed by the Gaming Control Board Curaçao under OGL/2013/9840/575, held by Jackpotfrenzy Casino N.V. Checking that number before you deposit costs nothing and tells you who stands behind the account.

Do I need to phone in to shut my account down?

Closing your account takes one clear request by chat or e-mail, and any balance is returned to you. Say plainly that you want it shut, so nobody mistakes it for a timeout. A reopened account is possible only after we speak again.

Can I get help without handing over my password?

Your registered e-mail address and full name let us pull up the right account, and nothing more is needed. Never send your password, because staff have no use for it and will not ask. A short description of the issue speeds the reply.

Why is the privacy address separate from the main inbox?

Data requests go to [email protected], which confirms what is held on you. You can ask for a copy or for deletion, and know-how of any limit on erasure comes with the reply. Records tied to licence duties may be kept.

A complaint that gets heard

Jackpotfrenzy Casino takes a complaint through three clear steps

Your side, in detail

Send the full story to [email protected] with dates, amounts and any screenshots. Every message lands with a person, and nothing is closed on a first reply.

Jackpotfrenzy Casino replies in writing

You receive a reference for the case and a written answer once the team has checked the account. Quote that reference in every later message so nothing gets lost.

A step above the casino

Should the answer still not satisfy you, the disagreement can go to the Gaming Control Board Curaçao, the regulator named above, which oversees this licence.